Impact delivered
46
Screens designed
+50
Components library
19
User tests
The challenge
The platform needed to serve highly diverse user groups with different levels of expertise, from legal professionals to everyday citizens.
- Addressing heterogeneous user needs
- Reducing navigation and search complexity
- Increasing clarity and trust in digital public services
- Ensuring relevance and usefulness of available services
- Designing within the constraints of the OutSystems component library
Our approach
The project combined UX research, information architecture, and iterative design, supported by continuous stakeholder collaboration. The redesign significantly improved usability, clarity, and service relevance.
Focus on research & discovery
10
User interviews to uncover behaviors, expectations, and frustrations
4
Focus groups with internal teams from INCM to align business and operational perspectives
3
Ideation workshops using card sorting to redefine content structure and taxonomies
4
Co-creation workshops focused on card sorting and content and taxonomy reorganization
What we delivered
Our work led to significant improvements in findability, as users locate information faster and with fewer steps; clarity, when simplified language improved comprehension across audiences; consistency through a unified structure and tone across all pages; and accessibility, with better support for inclusive access and assistive technologies.
New services and features
- version comparison tool
- on-the-fly keyword or text search
- info bubbles
- navigation menu
- searching legislation by date, topic and code
- Sections on the home page with “announcements” and “latest content”
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